My Phantom hd box is down since Wednesday..can anyone help please??

Brutas Maximus

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Hi, can anyone pleease help??..am in desperate need to get my Phantom HD box up & running again on cable as all my channels went down on Wednesday (apart from BBC,Itv,ch4,ch5) & my HD connection to the tv no longer works so I have to use SD connection for now to get these few basic channels.


This is the first Pantom HD box I have had so I am not that familiar with it but I bought it second hand in Nov last year & the seller said it was only a month old & has still got 11 months sub left on it to run so I was expecting it to expire around Oct this year but the vast majority of channels went on Wednesday & have not been back since.

I have not really had any problems with this box since buying it last Nov apart from the box crashing now & again & having to be unplugged then pluged in & switched on again (which I believe is a common thing on these boxes) & certain channels would come & go now & again also (which I beleive is to be expected also) but generaly the service on 90% of all the channels was ok & there most of the time.

The main queiry I have is has my sub expired?..as that the seller told me I have 11 months sub left in November last year & so I was expecting it to run out in October this year ..was the seller being honest when he said theres 11 months left to run? as on my Menu setting,then on the information section it says; 'Expired function start! 06-27-2014' ...so does this mean it should expire in June this year? (even tho the seller promised me it will expire in October this year) or is there another problem why I have lost the channels & HD facility? or could it be my firmware is out of date & needs updating? as it is also dated 06-27-2014 & also it is firmware; N.2.27738. or is there some other problem which I have not thought of?

Finaly if it turns out I do need to purchase a new sub can anyone give me a basic guide on how to go about installing it as I have never done it before.

Any help would be much appreciated from anyone 'in the know'.

Many thanks in advance.:THANKS:
 
Quickest way to see if its expired is to order a test line of someone else and try it on the box. If it works then the issue is the server
 
Ok thanks, I do know someone else with one of these boxes but how do I go about ordering a test line? as I have never done this before..thanks again.
 
Ok thanks, I do know someone else with one of these boxes but how do I go about ordering a test line? as I have never done this before..thanks again.

no test lines for Phantom hd box m8 u need to email your seller
 
Ah ok,but I'm not sure if I still have the sellers email address (as didnt think I'll still need it) but if not is there any other way around it to get all the channels again? thanks.
 
hd boxes only have 1 year sub. mine expired in april. has worked off and on since but now its dead for subscription channels.
 
No worrys guys,I done my self a huge favour & given up on the Phantom weeks ago now & got an Amiko mini hd t2/c instead ..soo much better quality than the phantom in every way!

Much quicker & easier to set up from scratch,much better picture & sound quality..much better 'inteligent' menu's as well as being a lot more easier/user friendly when sorting & storing your channles & other settings & no more box crashing/freezing up several times a day while flicking through channels (a common problem on phantom & starview boxes) so you have to keep on getting up & unplugging it to reset it only for it to happen again soon after which was a right pain in the jacksy! & to round it all off Amiko's is a much better service than Starviews with virtualy no glitching atall across all channles (less than 1% I'd say!..its very rare to get even a 1 or 2 second silent glitch anywhere).

Also you have instant pitcure & sound with every channel change on Amiko & with phantom you could be waiting to upto over a minute for the picture & sound to come on after changing channel!..which again was a right pain.

Phantom & starview boxes are very poorly & cheaply made as well as the poor service you get,so if you are in the same boat I was in & are having problems with your phantom/starview box (everyone knows how poor their service is also) do yourself a big favour & replace it with an Amiko..you'l be glad you did!:excited:..I only wish I did it aages ago.

To sum it all up.. the Starview/Phantom boxes are equivalent to a decrepid old 1976 Lada Riva & the Amiko boxes are a brand new Mercedes C250 AMG .. nuff said.
 
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