This one really gets up my nose ,a while ago i insatlled" Musicmatch Jukebox"it ran great for a while but on one occassion after updating it this is where the problem started.when i shut down my computer at end of day there was allways a message saying"Windows can not shut down shell.con hidden window"after checking around here and there i discovered that once i updated Musicmatch that caused the problem now i cannot delete this programme at all now .even going in to add/remove programmes it comes back saying that it can not do what it wants to do and it wants to send a report to microsoft How can i get rid of this????????:handball: