Malware Virus, Malware , Pop Ups

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Redgun71

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Sorry if this is repeated thread, my mates daughter's laptop (packard bell easynote tm01-rb-015uk) has a virus, malware and pop ups.
She downloaded games,"free" PC health check up, etc.....
I tried to uninstall Advance System Protector, Speed Test 127, Super Optimizer, SuperFast PC, Uniblue but to no avail.
Every time you turn it on you get pop-ups, when you try to access the internet it never connects stating "unable to connect to proxy server".
I tried via an usb stick to download AVG and CCleaner but doesn't fully install.
I was thinking of doing a factory reset but the laptop is very slow/unresponsive, it doesn't show a recovery drive and my mate doesn't have any recovery discs.
Any advice/help please.
Thnks
 
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it might have a hidden recovery partition.
right click on this pc>manage>disk management see if theres one there.

or run malware bytes in safe mode
 
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I would try a portable version first before doing anything drastic. Viper Rescue is non-gui and runs in Safe Mode so no install. Spybot Search & Destroy Portable needs no installation. Both can be run from a memory stick.

A lot of exploits now detect the installation of tools and block.
 
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I usually use Malwarebytes but if it's a really stubborn one then I use Combofix.

ComboFix Download

But be careful using Combofix as it's powerful and can cause trouble if used wrongly.
 
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Redgun71 said:
Sorry if this is repeated thread, my mates daughter's laptop (packard bell easynote tm01-rb-015uk) has a virus, malware and pop ups.
She downloaded games,"free" PC health check up, etc.....
I tried to uninstall Advance System Protector, Speed Test 127, Super Optimizer, SuperFast PC, Uniblue but to no avail.
Every time you turn it on you get pop-ups, when you try to access the internet it never connects stating "unable to connect to proxy server".
I tried via an usb stick to download AVG and CCleaner but doesn't fully install.
I was thinking of doing a factory reset but the laptop is very slow/unresponsive, it doesn't show a recovery drive and my mate doesn't have any recovery discs.
Any advice/help please.
Thnks
Click to expand...

Found this....may help

If your software fails to respond or the system is infected with malware, please use the following steps:

STEP A

Prior to reinstalling Windows, undo the changes that may cause the problems. Please, visit our knowledge base article Using System Restore in Windows XP, Vista and 7.

STEP B

If the problem persists, use the recovery software to restore Windows to the original factory state:

Make a backup of personal data, as the recovery process will erase all your files, such as email and photos.
Power on your computer. When the Packard Bell logo is displayed, press and hold the ALT key while pressing repeatedly the F10 key. Release the keys when a message displays that Windows is loading files.
After the system recovery program has loaded follow the prompts to reinstall the operating system.
In case the recovery software does not start, you need to use Recovery DVDs or CDs; please visit our knowledge base article Recovery using CDs or DVDs.
 
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Still doing downloads/updates.

1) I ran malware bytes in safe mode, after about an hour it found 47 malware after a restart the laptop still had 1 or 2 pop ups and could not connect to the internet.

2) I then ran vipre rescue in safe mode with networking, after 4 hours it found 20 trojans after a restart no more pop ups, although it connected to the internet lots of tabs were opening up. I managed to reset the home page and install Google Chrome, popup blocker, adblock and AVG, I deleted the old shortcuts to internet via Google chrome as it would still open pop ups and ads on other tabs.

3) The next time the laptop was turned on (it took an age to get to the Log on screen), I turned on the automated updates for Windows (about 1 hour run time/installation & then a restart).

4) Again took an age to get to the log on screen, I then installed Spy Bot Search & Destroy which took 2 hours to run, the laptop was really slow and the scan was not really informative (I'm used to CCleaner), I decided after a restart to uninstall it.

5) After another restart, yet again took an age to get to the log on screen, I tried to run AVG scan which would not run, then I tried to turn on AVG anti virus which would not turn on either. There maybe conflicting software - Norton (not turned on & out of date) and Windows Defender firewall (turned on)which should still be able to run side by side.

Going to turn off the laptop, my next task that I'm thinking of doing (tomorrow) is to uninstall AVG and then re-install it, unless someone offers another suggestion/solution.
 
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I had a similar problem with someone’s laptop; I thought I was going to have to do a fresh install of the operating system as I couldn’t even find a restore point to restore to.

In the end I downloaded and installed a trial version of Kaspersky, it found all the problems and resolved them and then I deleted Kaspersky, job done.
 
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Redgun71 said:
Still doing downloads/updates.

1) I ran malware bytes in safe mode, after about an hour it found 47 malware after a restart the laptop still had 1 or 2 pop ups and could not connect to the internet.

2) I then ran vipre rescue in safe mode with networking, after 4 hours it found 20 trojans after a restart no more pop ups, although it connected to the internet lots of tabs were opening up. I managed to reset the home page and install Google Chrome, popup blocker, adblock and AVG, I deleted the old shortcuts to internet via Google chrome as it would still open pop ups and ads on other tabs.

3) The next time the laptop was turned on (it took an age to get to the Log on screen), I turned on the automated updates for Windows (about 1 hour run time/installation & then a restart).

4) Again took an age to get to the log on screen, I then installed Spy Bot Search & Destroy which took 2 hours to run, the laptop was really slow and the scan was not really informative (I'm used to CCleaner), I decided after a restart to uninstall it.

5) After another restart, yet again took an age to get to the log on screen, I tried to run AVG scan which would not run, then I tried to turn on AVG anti virus which would not turn on either. There maybe conflicting software - Norton (not turned on & out of date) and Windows Defender firewall (turned on)which should still be able to run side by side.

Going to turn off the laptop, my next task that I'm thinking of doing (tomorrow) is to uninstall AVG and then re-install it, unless someone offers another suggestion/solution.
Click to expand...

I've removed AVG then re-install it and it started to work, after 4 hours of scanning found 38 bits of malware and 10 trojan horses.
I can connect to the internet but it is still slow, so I'm going to use hitmanpro for another scan through the laptop.
 
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I think from his statement in post #11 he doesn’t have the windows disc to reinstall from.
 
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Installed and ran HitmanPro, found more malware and a couple of Trojan horses, then install AVG PC tune up/one click maintenance.

The laptop is more responsive but loading the internet home page takes about 1-2mins :err: but once loaded any another page will load instantly.

Now the only pop ups he will get is the original Norton (free 90 days came pre-loaded), AVG AVG PC tune up/one click maintenance and HitmanPro.

Managed to get a Windows Installation disc but not a Packard Bell recovery disc.

Handed the laptop back, my friend is happy that the laptop is use able now, I would have been more happier if I could of done a factory reset.
 
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Hi Redgun...did you get this sorted in the end?

A common mistake for people to make when cleaning an infected machine up is to not disable the system restore setting before cleaning.
What some nasties do, is to place themselves into this space and once you have a nice clean machine again then restore themselves back. Hence re-infecting your machine.

This setting can be easily disabled, allowing you to clean your machine once and for all. Then once confirmed as clean switched back on.

If you right click 'computer' in your start menu and click properties.
From here if you click 'system protection' on the left and then 'configure'.
Then select 'Turn off system protection'.

I hope this helps mate
 
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