Other Blue Screen After Start Up

Redgun71 · Sep 28, 2013

Please could anyone help tell why I'm getting blue screen - Thanks

Last week up till Saturday I was getting blue screen every time I turned on my computer after logging in.
Since then only day got the blue screen but first time an actual log was produce.

Log 1 - install4jError4777394247408226635
Exception:

java.lang.ArrayIndexOutOfBoundsException: 39026082
at sun.nio.cs.UTF_8$Encoder.encode(Unknown Source)
at java.lang.StringCoding$StringEncoder.encode(Unknown Source)
at java.lang.StringCoding.encode(Unknown Source)
at java.lang.String.getBytes(Unknown Source)
at com.install4j.runtime.installer.config.AbstractBeanConfig.createBatchXmlDecoder(Unknown Source)
at com.install4j.runtime.installer.config.AbstractBeanConfig.finishBatch(Unknown Source)
at com.install4j.runtime.installer.ContextImpl.registerScreens(Unknown Source)
at com.install4j.runtime.installer.controller.Controller.start(Unknown Source)
at com.install4j.runtime.installer.Installer.runInProcess(Unknown Source)
at com.install4j.runtime.installer.Installer.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.exe4j.runtime.WinLauncher.main(Unknown Source)
at com.install4j.runtime.launcher.WinLauncher.main(Unknown Source)

System properties:

java.runtime.name=Java(TM) SE Runtime Environment
exe4j.moduleName=C:\Users\Hung\Downloads\Vuze_5100_Installer32.exe
exe4j.semaphoreName=Local\c:_users_hung_downloads_vuze_5100_installer32.exe
sun.boot.library.path=c:\program files\java\jre7\bin
java.vm.version=23.25-b01
java.vm.vendor=Oracle Corporation
java.vendor.url=http://java.oracle.com/
exe4j.consoleCodepage=cp0
path.separator=;
java.vm.name=Java HotSpot(TM) Client VM
file.encoding.pkg=sun.io
user.country=GB
user.script=
sun.os.patch.level=Service Pack 1
install4j.exeDir=C:\Users\Hung\Downloads\
java.vm.specification.name=Java Virtual Machine Specification
user.dir=C:\Users\Hung\AppData\Local\Temp\e4j3364.tmp_dir1380379224
java.runtime.version=1.7.0_25-b17
java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment
java.endorsed.dirs=c:\program files\java\jre7\lib\endorsed
os.arch=x86
java.io.tmpdir=C:\Users\Hung\AppData\Local\Temp\
line.separator=

java.vm.specification.vendor=Oracle Corporation
user.variant=
exe4j.tempDir=C:\Users\Hung\AppData\Local\Temp\e4j3364.tmp_dir1380379224
os.name=Windows 7
sun.java2d.noddraw=true
sun.jnu.encoding=Cp1252
java.library.path=C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files\CyberLink\Power2Go;C:\Windows\System32\WindowsPowerShell\v1.0\;c:\program files\java\jre7\bin
sun.awt.enableExtraMouseButtons=true
java.specification.name=Java Platform API Specification
java.class.version=51.0
sun.management.compiler=HotSpot Client Compiler
exe4j.isInstall4j=true
os.version=6.1
user.home=C:\Users\Hung
user.timezone=Europe/London
java.awt.printerjob=sun.awt.windows.WPrinterJob
file.encoding=Cp1252
java.specification.version=1.7
java.class.path=C:\Users\Hung\AppData\Local\Temp\e4j3364.tmp_dir1380379224\i4jruntime.jar;C:\Users\Hung\AppData\Local\Temp\e4j3364.tmp_dir1380379224\user.jar;C:\Users\Hung\AppData\Local\Temp\e4j3364.tmp_dir1380379224\platform.zip;;C:\Program Files\Java\jre7\lib\deploy.jar;C:\Program Files\Java\jre7\lib\plugin.jar
user.name=Hung
java.vm.specification.version=1.7
sun.java.command=C:\Users\Hung\Downloads\Vuze_5100_Installer32.exe
java.home=c:\program files\java\jre7
sun.arch.data.model=32
exe4j.launchName=C:\Users\Hung\Downloads\Vuze_5100_Installer32.exe
user.language=en
java.specification.vendor=Oracle Corporation
awt.toolkit=sun.awt.windows.WToolkit
java.vm.info=mixed mode, sharing
exe4j.unextractedPosition=1857789
java.version=1.7.0_25
java.ext.dirs=c:\program files\java\jre7\lib\ext;C:\Windows\Sun\Java\lib\ext
sun.boot.class.path=c:\program files\java\jre7\lib\resources.jar;c:\program files\java\jre7\lib\rt.jar;c:\program files\java\jre7\lib\sunrsasign.jar;c:\program files\java\jre7\lib\jsse.jar;c:\program files\java\jre7\lib\jce.jar;c:\program files\java\jre7\lib\charsets.jar;c:\program files\java\jre7\lib\jfr.jar;c:\program files\java\jre7\classes
install4j.appDir=C:\Users\Hung\AppData\Local\Temp\
java.vendor=Oracle Corporation
file.separator=\
java.vendor.url.bug=http://bugreport.sun.com/bugreport/
sun.io.unicode.encoding=UnicodeLittle
sun.cpu.endian=little
install4j.systemLanguage=en
sun.desktop=windows
sun.cpu.isalist=pentium_pro+mmx pentium_pro pentium+mmx pentium i486 i386 i86

Log 2 - error
java.lang.ArrayIndexOutOfBoundsException: 39026082
at sun.nio.cs.UTF_8$Encoder.encode(Unknown Source)
at java.lang.StringCoding$StringEncoder.encode(Unknown Source)
at java.lang.StringCoding.encode(Unknown Source)
at java.lang.String.getBytes(Unknown Source)
at com.install4j.runtime.installer.config.AbstractBeanConfig.createBatchXmlDecoder(Unknown Source)
at com.install4j.runtime.installer.config.AbstractBeanConfig.finishBatch(Unknown Source)
at com.install4j.runtime.installer.ContextImpl.registerScreens(Unknown Source)
at com.install4j.runtime.installer.controller.Controller.start(Unknown Source)
at com.install4j.runtime.installer.Installer.runInProcess(Unknown Source)
at com.install4j.runtime.installer.Installer.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.exe4j.runtime.WinLauncher.main(Unknown Source)
at com.install4j.runtime.launcher.WinLauncher.main(Unknown Source)

bigsofty · Sep 29, 2013

Your Java VM is crashing, uninstall it via safemode. Get a new JRE here... Java SE Downloads

Redgun71 · Sep 29, 2013

Thanks for the info but which file do I uninstall...

Java(TM) 6 update 5 - Sun microsystems inc 03/07/08
or
Java 7 update 25 - Oracle 21/07/13

Also which JRE do I download as there is 5 versions for Windows?
I have a Vista laptop upgraded to Windows 7 32 bit machine.

bigsofty · Sep 29, 2013

Uninstall both, starting with the highest version (7).

I would go for the "jre-7u40-windows-i586.exe" version for your setup.

Also, another tip is to run "msconfig"(Check google if you don't recognise it) and examine your Startup files(files that run in the background while windows boots). You can temporally remove them, one at a time, by disabling them from here, to debug your boot.sequence.

If your still getting crashes afterwards, start removing your previously installed programs based on the newest one. One naughty Java child file may be crashing the main VM.

Redgun71 · Sep 30, 2013

I tried to uninstalled Java but was not allowed, a pop up message appeared

"The Windows Installer Service could not be accessed, this can occur if Windows Installer is not correctly installed, contact your support personnel assistant."

The blue screen was quick but the line I saw was something like Driver IQRL.

I don't know if this has anything to do with the blue screen but if the battery (weather power cable in or not) is in laptop it doesn't blue screen so much but if the battery has been taken out and only powered by the cable it blue screens a lot more.

bigsofty · Sep 30, 2013

hmmm, my temptation would be to take the long route. That is, set up en external USB drive or big USB pen, go into the BIOS, set the PC to boot from USB, setup a complete windows install onto the USB drive(depending on your BIOS you may have to disable or unplug your HD). If the clean windows install creates a BSOD then the chances are its a hardware problem. If not, carefully install your drivers 1 at a time, check to see if its a driver problem, if nothing occurs after this point then that eliminates a hardware problem.

Redgun71 · Oct 1, 2013

Thanks for the help and advice, but I don't know how to do this kind of stuff unless it is explained step by step, I didn't even know what a computer ping was!
I've done things on my own like Starview, Bit Torrent, NZB and XBMC (the last 2 took time as some of the wording threw me i.e. Newsgroups, Repositories).
There are simple things I haven't done myself like rooting a mobile, card sharing/IPTV via satellite.
So unless there is like an idiots guide, I'm usually treading on quicksand.

bigsofty · Oct 1, 2013

NP, another option is you could try the free home version of this... Resplendence Software - WhoCrashed, automatic crash dump analyzer
It may give you a better idea of what's causing this.

Zorch · Oct 1, 2013

@Redgun71

The following program might help you with your problem mate... I've used it for ages... simply set the program to run at every boot...

PageDefrag v2.32 / System File Defragmenter v2.32

PageDefrag

The program above is just one part of the following...

Sysinternals Suite by Mark Russinovich

(Updated: August 1, 2013)

You can download the full Sysinternals Suite here...

Sysinternals Suite

I hope this helps...

Best Wishes,
Zorch

Redgun71 · Oct 3, 2013

Thank you bigsofty & Zorch will look to try your advice out at the weekend.

Other Blue Screen After Start Up

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