Very ill laptop :(

Kylie's gusset

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I have an Acer (Windows 7) that is incredibly ill at the moment. It boots up to the user screen, but after that it bluescreens every time!

It will boot into safe mode, and occasionally into safe mode with networking but nothing else.

When it first happened I did manage to get it to boot up and I got the error message that C:\WINDOWS\SYSTEM32\Q72RV04V14.DLL was missing.

Now when I have had a missing dll before I have managed to download the same on from the internet, but on this occasion I can't find the offending dll.

Anyone help at all?
 
has it got a partion on the drive with the factory files on? so u can restore it to when it was first turned on? reboot it and quickly read the bottom off the screen to see what button is needed.
 
What does sfc.exe do mate?[/QUOTE]



Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
Type the following command, and then press ENTER:
sfc /scannow
The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.


To determine which files could not be repaired by the System File Checker tool, follow these steps:
Open an elevated command prompt.
Type the following command, and then press ENTER:
findstr /C:"[SR] Cannot repair member file" %windir%\logs\cbs\cbs.log >sfcdetails.txt
Note The Sfcdetails.txt file contains details from every time that the System File Checker tool has been run on the computer. The file includes information about files that were not repaired by the System File Checker tool. Verify the date and time entries to determine the problem files that were found the last time that you ran the System File Checker tool.
Type the following command, and then press ENTER:
edit sfcdetails.txt
The Sfcdetails.txt file uses the following format:
Date/Time SFC detail
 
Thanks. The thing is that I have got quite a lot of stuff on there that I'd prefer not to lose, so I'm hoping for a fix that'll enable me to do that.
 
how old is your laptop? check your harddrive for bad sector. or try another harddrive and install a OS
 
The laptop is only a matter of a few months old. I got it off Amazon.
I know its under warranty but the thought of all of the hassle going down that route is off putting! I'd rather get it backed up and get a copy of Windows 7 from somewhere.

Unison, thanks for the very detailed reply. I'm going to print it off and give it a go.

Should all else fail are there any reliable copies of 7 anywhere?
 
it will have a recovery partition somewhere, if it's new, have a look thru your documentation and will tell you how to access it.

Failing that, google the model number and it will tell u how to access it. The recovery partition is different to system restore.
 
Unison, I did the scan and the result was "Windows resource protection did not find any integrity violations"

Strange, because its still blue screening 9 times out of 10!
 
The bluescreen comes and goes too quickly to read the bugger properly!
P33 RRV, Nope, I have'nt opened it at all. One minute its fine and then this!

Napster & ManofScience, I'll look into those tips later.Thanks.
 
not updated bios either ?? i had a blue screen while back with bad ram...i will only buy from crucial from now on
 
Nope. As its a virtually new lappy I havent felt the need to even go into the bios mate.

Napster, at what point do you press alt then F10?. I did try it as it was booting but all I got was a loooooooong beep!

When it bluescreens I see the message DRIVER IQRL NOT_LESS_OR_EQUAL

Wtf???
 
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DRIVER_IRQL_NOT_LESS_OR_EQUAL Causes

The most common cause of DRIVER_IRQL_NOT_LESS_OR_EQUAL error is low quality (faulty) or incompatible drivers or system services. Other causes may include:
•Hard drive corruption
•Corrupt RAM memory, motherboards or power supplies
•Corrupt virtual memory page file
•Plugging or removing a USB device.

how much ram have you got?
 
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