No sound on HD channels (Zgemma)

silverdale

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2 relatives have Zgemma boxes and there's no sound on the HD channels cable.
One box is the older H1 the other is the H2.
It was working fine up till recently and they didn't go off at the same time. I do know the sound on another relatives box elsewhere is working fine.
Is there something in the settings that needs altering ? (openATV). I have told them swap HDMI cable and try another socket but it's the same
 
2 relatives have Zgemma boxes and there's no sound on the HD channels cable.
One box is the older H1 the other is the H2.
It was working fine up till recently and they didn't go off at the same time. I do know the sound on another relatives box elsewhere is working fine.
Is there something in the settings that needs altering ? (openATV). I have told them swap HDMI cable and try another socket but it's the same

Check the audio setting switching to a from the ac3 audio option till you have sound.
 
I don't like answering my own questions but a friend just skyped me the answer:-

"Try this:-
Menu
Setup
System
Avsettings
Change downmix"
It worked for one of them the other with the older H1 ain't tried it yet
 
How to fix 'no audio' in Zgemma H2S/H2H:
Press MENU on Remote
Select 'Setup'
Select 'Audio'
Select 'Auto language selection'
Set 'Prefer audio track stored by service' to "yes"
 
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