Hi Can someone offer some advice please
I was closing down my windows 8.1 today and it showed 3 apps needed closing I allowed the computer to proceed in closing the apps as it prepared to close suddenly the screen showed Windows Update Do not close your computer and then the computer closed down. First time it has done this usually when that message appears windows does not close.
Now I cannot boot up all I get is a loop when the start up reaches starting windows a message briefly appears stating windows had error last time we are collecting data and will start computer There is a percentage counter. But this screen disappears immediately and computer goes into reboot with this loop continuing.
I have tried creating a recovery usb and run the MRB repair tool to no effect.
Can anyone offer advice how I can restore computer to eliminate this problem please any advice would be appreciated.
regards
I was closing down my windows 8.1 today and it showed 3 apps needed closing I allowed the computer to proceed in closing the apps as it prepared to close suddenly the screen showed Windows Update Do not close your computer and then the computer closed down. First time it has done this usually when that message appears windows does not close.
Now I cannot boot up all I get is a loop when the start up reaches starting windows a message briefly appears stating windows had error last time we are collecting data and will start computer There is a percentage counter. But this screen disappears immediately and computer goes into reboot with this loop continuing.
I have tried creating a recovery usb and run the MRB repair tool to no effect.
Can anyone offer advice how I can restore computer to eliminate this problem please any advice would be appreciated.
regards