Hello everybody. Would appreciate any input please.
Last Friday morning, after six months, I have accessed my Vodafone online account in order to print previous bills.
Late afternoon, about 5PM, I received two SMS messages from Vodafone, thanking me about the address change.
As I was surprised, I rung Customer Services. While I was speaking to them I logged in to Vodafone account and my address, email and contact phone number were changed. I was told that two Sony Z3 phones were ordered at the same time. They were told that account was hacked, so the orders were stopped, my details changed to normal and online account suspended.
They insisted that the breach was on my side but:
* Laptop was afterwards scanned with: Malwarebytes Anti-Malware, Avast - free Antivirus, Spybot - free edition, Norman_Malware_Cleaner and RogueKiller. Nothing was found
* Nobody has access to my laptop. It is on windows 7 with all updates
* Comodo Firewall on Laptop
* Wireless connection to Fritzbox 7490 VDSL router with WPA2 encryption. Router activity log shows nothing unusual.
Nobody (literally) knows any log in details for router or any online accounts.
How could it have happened and what can I do to prevent it in the future. It has never happened before. Do not do online banking, Facebook, Tweeter..etc.
Thanks!
Last Friday morning, after six months, I have accessed my Vodafone online account in order to print previous bills.
Late afternoon, about 5PM, I received two SMS messages from Vodafone, thanking me about the address change.
As I was surprised, I rung Customer Services. While I was speaking to them I logged in to Vodafone account and my address, email and contact phone number were changed. I was told that two Sony Z3 phones were ordered at the same time. They were told that account was hacked, so the orders were stopped, my details changed to normal and online account suspended.
They insisted that the breach was on my side but:
* Laptop was afterwards scanned with: Malwarebytes Anti-Malware, Avast - free Antivirus, Spybot - free edition, Norman_Malware_Cleaner and RogueKiller. Nothing was found
* Nobody has access to my laptop. It is on windows 7 with all updates
* Comodo Firewall on Laptop
* Wireless connection to Fritzbox 7490 VDSL router with WPA2 encryption. Router activity log shows nothing unusual.
Nobody (literally) knows any log in details for router or any online accounts.
How could it have happened and what can I do to prevent it in the future. It has never happened before. Do not do online banking, Facebook, Tweeter..etc.
Thanks!
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