Ultima online trace utility ??

thomson

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Ive been having problems with playing an online game recently (fifa 06), the game gets cut off when someone trys to join a game that i host.

The game company (EA) said there is little more they can do and NTL say that all the ports etc required are all open etc, plus ive even tried totally disabling my internet security and its still fecked up, anyway, the game company said to try running "Ultima online trace utility", to make sure i could connect to thier servers etc, so i did, but straight away they noticed in the results (see attachment), that the first line ip "10.191.124.1" says it has 100% packet lose, they say this could be showing a problem, but i dunno whos ip this is, its not mines, but they reckon that it shouldnt be showning 100% packet lose.

Ive tried this with and without internet security off.


Iam confused :( , not very good with issues like this.

Maybe someone can help please ?

:Cheers:
 
Okay, I know this is 6 years after the fact, but EA is still trying to resolve issues this way. The Ultima Online Trace Utility was suggested for my use on resolving an issue with my career mode freezing on advancing to the date June 13th 2014 (weird). Career mode is not using the internet, so why they suggested to me to use a IP utility on my machine was beyond me. But for anyone looking for this trace utility in a search will see that EA support are still using dated software to pretend to resolve issues with their games and servers.
 
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