VPN Issue

Hi folks,

Ok I currently have a vpn subscription with Cyberghost 5 (CG5). All was well for a week or 2 then I started getting random disconnections which the program does according to their support but it won't auto reconnect and they said it should. Looked at the log files and couldn't see anything obvious. Contacted their tech support and tried just about everything bar throwing the kitchen sink at it, this went on for about a month, trying different things on an almost daily basis, I gave up in the end. I am with BT and was using their HH4 router. I decided one day just in case it was a bit of software to reformat my PC. So did that and installed a fresh copy of Win 7 64bit Ultimate. Installed CG5 and left it running and went to work, came back in later that evening and the thing was sitting there disconnected and asking to reconnect. So I changed my BT router for my old Netgear DG834G model but alas that's still doing the same thing, random disconnections. I've disabled the Windows firewall as well but no joy with that. Any expert out there got anything I could try?

TIA

Hello bumble foot, sounds like the program cyber ghost is causing the problem if you have reformatted?

Have you tried another program mate...

I use avast and pay for their VPN monthly does ok for me, but saying that I only use it now and again...

Mick


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Hi Mick,

I haven't tried another vpn program yet, my subscription with CG is not up until Nov, they have said it's not their software as they get very very few complaints like the one I'm having. I've told them when my sub is up I won't be renewing, I might try Hotspot Shield. Anyway thanks for the reply

The first thing to do is a connectivity test against several services. Start with ping against both CG and a public service such as Google DNS (8.8.8.8). Leave it running for long periods like you did with the VPN.

If you have short interruptions one of the first things that drops is a VPN whereas with normal traffic you may not even notice. Ideally then try simultaneous pings against services that take different routes, one through CG and one direct to check whether interruptions occur at the same time. If they do it's likely an Internet issue, if they don't coincide it's more likely a CG issue.

Him Her said:

The first thing to do is a connectivity test against several services. Start with ping against both CG and a public service such as Google DNS (8.8.8.8). Leave it running for long periods like you did with the VPN.

If you have short interruptions one of the first things that drops is a VPN whereas with normal traffic you may not even notice. Ideally then try simultaneous pings against services that take different routes, one through CG and one direct to check whether interruptions occur at the same time. If they do it's likely an Internet issue, if they don't coincide it's more likely a CG issue.

Click to expand...

Ok I'll give that a try later tonight