Eligibility. PayPal Buyer Protection will be offered on the eBay listings of sellers who meet the qualification requirements at the time of posting the listing. If a listing is eligible for PayPal Buyer Protection, the phrase PayPal Buyer Protection will be inserted in the Seller Information box.
1. Seller Qualification Requirements. A seller's eBay listings are eligible to qualify for PayPal Buyer Protection coverage if the following conditions are met:
1. The seller's eBay feedback rating is at least 50;
2. At least 98% of the seller's eBay feedback is positive. The percentage calculation for this purpose includes feedback from repeat users, and therefore may be higher than the unique positive feedback percentage displayed on eBay;
3. The seller is a registered PayPal user in one of the following countries:
Argentina, Austria, Australia, Belgium, Brazil, Canada, Chile, China, Czech Republic, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Italy, Jamaica, Japan, Korea, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States, Uruguay,
4. The seller has a Verified Premier or Business PayPal account;
5. The seller's PayPal account is in good standing.
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3. Buyer Qualification Requirements. To qualify for PayPal Buyer Protection on a qualified listing, the buyer must:
1. Send a single PayPal payment for the full price of the item to the PayPal account specified by the seller in the listing. A buyer may send the payment to any email address associated with the seller's PayPal account. If the buyer sends payment to a different PayPal account, even at the seller's request, the transaction will not be covered by PayPal Buyer Protection. If PayPal discovers sellers requesting payment be sent to a different PayPal account than the one originally used in the listing, that seller may be investigated.
2. Associate the PayPal payment with the eBay listing. For example, when paying through the Send Money tab, the buyer must select "eBay Item" as the payment type and must enter the correct Item Number before making the payment.
3. File the dispute via the PayPal Online Dispute Resolution process claim within 45 days of the date of the payment and then have the dispute escalated to a claim. The terms applicable to filing a dispute and claim are set out in the Buyer Complaint Policy. Please note that German registered buyers are not required to file a dispute prior to filing a claim and they must file a claim and they must file a claim within 45 days of the date of the payment.
To be sure you meet the above requirements, PayPal suggests paying via the grey "Pay Now" button on the closed eBay listing. This will ensure the payment is sent to the correct PayPal account and associated with the listing in question.
Note: PayPal Buyer Protection is only available to registered PayPal members.
4. Combined Payments. If a buyer makes a combined payment (paying for multiple listings with a single PayPal payment) to a seller and one of the items is eligible for PayPal Buyer Protection, all of the items will be considered eligible, provided they meet the Listing Qualification Requirements in section 3.b.
5. Final Decision. The decision to offer PayPal Buyer Protection on a given listing is at the sole discretion of the eligible eBay site (eBay.com, eBay.ca, eBay.co.uk, eBay.de, eBay.fr, eBay.it, eBay.com.au, eBay.be, eBay.nl, eBay.at, eBay.ch, eBay.es and eBay.ie, as applicable) and PayPal. If PayPal Buyer Protection is not offered at the time the seller posts the listing, the decision cannot be appealed.