Virgin Media to hit millions with up to £54/yr hike – how to beat it

JimmyP said:
Chaps the best way to get a great deal is to email [email protected] explain how loyal a customer you have been etc etc and say your not happy with your price your paying and someone will ring you , my bill for phone , 200mb bb , 2 v6 boxes full house package was 75.00 that went up to 90 pound , they rang me and dropped it to 55.00 within about 4 minutes lol , give it a try
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Also taken your advice, not heard back yet maybe because its Sunday.
 
Arthur Daley said:
I have taken your advice as I will be shelling out almost £45 for 100MB broadband only and I have been with them since they laid the cable back in Telewest days :confused:
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They will ring mate , daniel Potts is Head Of Complaints and Social Media at Virgin Media
 
for anyone in contract - (from the link in the email)

We know a price rise is never welcome, but we’re constantly investing in our network and to help us continue this work, the price of your package will go up from 1st March.


Your price increase is outlined in the letter or email we sent you. If you currently enjoy a fixed price offer each month, your price won’t be affected until the offer ends.

We hope you’ll carry on enjoying your services with us. But if you decide not to, you can change or cancel your package at any time before the date stated on your email or letter, without paying any cancellation fees.

Simply call 150 from your Virgin Media phone or mobile, or call 0345 454 1111 from any other phone.
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this is the reply i got this morning.


Hi,

Thank you for your email to Dan

Changing prices is never an easy decision, which is why, unlike other providers, this is our first cable price change in 18 months. We know 2020 was a difficult year for many people and so we decided not to rise our cable prices last year.

Over the last year our customers have been using their services more than ever, and data use on our network has increased by up to 95%. With many people working from home and relying on our services to keep in touch with family and friends, it’s been even more vital that we keep people connected.

We need to continue investing in our network to meet this demand and ensure our broadband service continues to deliver the fastest widely-available speeds in the UK. We’re investing more than £1bn in our network – helping to improve performance and reliability for our customers.

At the same time, we have supported our customers with a range of upgrades and new services at no extra cost. Whether that’s giving more than a million customers a free speed boost, upgrading millions of Hubs with more reliable and even faster WiFi, offering even more customers the chance to get their hands on our V6 TV box or providing new content and channels, we’re committed to giving our customers access to the best content and worry-free connectivity.

We have a great range of offers available to existing customers including a brand new essential Broadband package for customers’ facing financial difficulty and receiving Universal Credit. If you would like to look at what we can do for you please contact us on 150 from a Virgin Media landline or 0345 454 1111 from any other network provider where a member of our team will be able to make sure we get you everything you need.

If you are experiencing any issues with your service please call us on the number above where I am sure a member of the team will be able to assist you and ensure you receive the best possible service on your connection.

If you are happy with the resolution/information provided and we do not hear back from you in the next 28 days we will assume you no longer wish to pursue this issue and will close your complaint without any action being taken on your account. We look forward to hearing from you.

Kinds Regards,
Virgin Media executive team
 
I keep getting disconnected while i'm listening to what they call music.
i'm not giving up...
 
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I rang them on black friday trying to take up 1 of their BF offers, after being passed around a few times as all the offers online were for "brand new customers only". I finally got through to someone that could offer me a deal which I took (same package as I was on, for £13 a month less for 18 months).

On Friday I got an email saying my price is going up £3.50 so I gave them a call.

Was told by the call centre staff that all customers prices are going up and nothing they can do blah blah blah, so told them to put me through to disconnections / retentions whatever you want to call them, took an hour to get through but got there in the end.

Guy on the end of the phone asked what the problem was, I said well I only signed a new 18 month contract 5.5 weeks ago and now you want to charge me £3.50 a month more, even though I was told there would be no price increase for 18 months when I took the deal in November.

He said that my price will not change, I said well whoever put me through to you, told me that it would even when I said I was told it would not.

He said that the info being given out was wrong and nobody that started a new 18 month contract after 29th June 2020 will have a price increase until their 18 month contract ends.
 
coathanger57 said:
this is the reply i got this morning.

​
Hi,

Thank you for your email to Dan

Changing prices is never an easy decision, which is why, unlike other providers, this is our first cable price change in 18 months. We know 2020 was a difficult year for many people and so we decided not to rise our cable prices last year.

Over the last year our customers have been using their services more than ever, and data use on our network has increased by up to 95%. With many people working from home and relying on our services to keep in touch with family and friends, it’s been even more vital that we keep people connected.

We need to continue investing in our network to meet this demand and ensure our broadband service continues to deliver the fastest widely-available speeds in the UK. We’re investing more than £1bn in our network – helping to improve performance and reliability for our customers.

At the same time, we have supported our customers with a range of upgrades and new services at no extra cost. Whether that’s giving more than a million customers a free speed boost, upgrading millions of Hubs with more reliable and even faster WiFi, offering even more customers the chance to get their hands on our V6 TV box or providing new content and channels, we’re committed to giving our customers access to the best content and worry-free connectivity.

We have a great range of offers available to existing customers including a brand new essential Broadband package for customers’ facing financial difficulty and receiving Universal Credit. If you would like to look at what we can do for you please contact us on 150 from a Virgin Media landline or 0345 454 1111 from any other network provider where a member of our team will be able to make sure we get you everything you need.

If you are experiencing any issues with your service please call us on the number above where I am sure a member of the team will be able to assist you and ensure you receive the best possible service on your connection.

If you are happy with the resolution/information provided and we do not hear back from you in the next 28 days we will assume you no longer wish to pursue this issue and will close your complaint without any action being taken on your account. We look forward to hearing from you.

Kinds Regards,
Virgin Media executive team
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Me too. Seems a phone call is the only option. Read at work today that there is a new Fibre Internet company spending £Billions to lay 1GB broadband in quite a few cities around the country for a cost to the user of £40 per month. That might make Virgin Media sit up and take note?
 
cokeaddict said:
I rang them on black friday trying to take up 1 of their BF offers, after being passed around a few times as all the offers online were for "brand new customers only". I finally got through to someone that could offer me a deal which I took (same package as I was on, for £13 a month less for 18 months).

On Friday I got an email saying my price is going up £3.50 so I gave them a call.

Was told by the call centre staff that all customers prices are going up and nothing they can do blah blah blah, so told them to put me through to disconnections / retentions whatever you want to call them, took an hour to get through but got there in the end.

Guy on the end of the phone asked what the problem was, I said well I only signed a new 18 month contract 5.5 weeks ago and now you want to charge me £3.50 a month more, even though I was told there would be no price increase for 18 months when I took the deal in November.

He said that my price will not change, I said well whoever put me through to you, told me that it would even when I said I was told it would not.

He said that the info being given out was wrong and nobody that started a new 18 month contract after 29th June 2020 will have a price increase until their 18 month contract ends.
Click to expand...
Well from what I understand if you had a fixed contract after 29th June, without any loyalty discounts or discounts for the duration of your contract length then you won't get a price rise. However like me, I took out a m200 and phone line package in October 2020 for £27 a month for 18 months, this includes a loyalty discount of £10 for 18 months and a £17 discount for 18 months. Because I have these discounts I will be paying the extra £3.50 per month because I'm already paying the lower price for the package, my discounts will still remain...hope you guys understand..
 
johnny bravo said:
Well from what I understand if you had a fixed contract after 29th June, without any loyalty discounts or discounts for the duration of your contract length then you won't get a price rise. However like me, I took out a m200 and phone line package in October 2020 for £27 a month for 18 months, this includes a loyalty discount of £10 for 18 months and a £17 discount for 18 months. Because I have these discounts I will be paying the extra £3.50 per month because I'm already paying the lower price for the package, my discounts will still remain...hope you guys understand..
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That is same situation as me (£30 and a few pence for 350mb bb with a loyalty discount), but when I spoke to retentions he assured me that I won't be getting any price increase until May 2022 when my contract ends.
 
Update...I just got off the phone from virgin media...told them wasn't happy...got put through account dept, lady gave me a rolling 3.50 credit...so will still be paying £27 for the remainder of my contract until April 2022..
 
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