Software CRM / pc support software recommendations

gadgethome · May 15, 2014

Hi, Can anyone recommend a free/cheap (ideally windows) based software that can be used for support logging calls. Something that keeps a record of jobs, engineer assigned to jobs etc and a customer database.

Its for a small pc support company that do software installs and hardware upgrades.

Thanks

shabbaranks · May 15, 2014

gadgethome said:
Hi, Can anyone recommend a free/cheap (ideally windows) based software that can be used for support logging calls. Something that keeps a record of jobs, engineer assigned to jobs etc and a customer database.

Its for a small pc support company that do software installs and hardware upgrades.

Thanks

Build your own? Could use either Access or MySQL\SQL with a web based front end? I think Spiceworks have something available as well?

gadgethome · May 15, 2014

Thanks. Just taking a look now at Spiceworks.

Him Her · May 15, 2014

Spiceworks vs CRM? Are you kidding here? Completely different issues M8. What do you need to do?

Spiceworks does network mapping and ticket management while SugarCRM does Customer Relationship Management like logging customer status and flagging up requirements. Not quite the same thing?

gadgethome · May 15, 2014

Need something that holds customer details, contact details, log of their hardware and issues raised. Helpdesk that you can assign engineers to. Looks like spicework does the inventory well but cant see the clients wanting an agent on their pc's on the network.

Its more for internal use so that they can keep track of everything in one place.

Him Her · May 15, 2014

gadgethome said:
Need something that holds customer details, contact details, log of their hardware and issues raised. Helpdesk that you can assign engineers to. Looks like spicework does the inventory well but cant see the clients wanting an agent on their pc's on the network.

Its more for internal use so that they can keep track of everything in one place.

Erm, they don't have to? The agent just allows data collection. You can still run Spiceworks as a ticket management system without deploying the agent? Loses a whole load of the point though.

Software CRM / pc support software recommendations

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