Severn Trent Water bill / meter issue - any advice

darren221980

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Afternoon all,

I brought my first house last June with the partner, upon the day of moving in i called the gas, electric and water companies up to advise i was now the owner of the property and to get the gas, electric and water in my name. I gave the meter readings to them all, and the water company didn't beleive the meter reading i gave them even though i took a pic of this and still have it available. So they then decided to send an engineer out to check the meter readings, although the engineer didnt turn up until mid november! When the engineer arrived all he did was get a reading from the front of the meter (exactly the same as i did) and left.

I then didn't hear anything from them again until 1 week ago when they send me a letter asking for the meter reading again, and claiming they have a query on my account and also stating the serial number for my water meter although the serial number they have is incorrect! So i took the meter readings and called them up, i also asked what the query on my account was and was advised my account is with the leaks department and would need to speak with them between monday to friday.

The following morning (Sunday) i noticed two BT vans on the main road outside my house again as they were the previous sunday. But only this time i also noticed a water tanker which had a pipe down the BT manhole removing water. So i asked the engineers if they had a leak, they suspect there is due to having the water tanker empty the manhole at least twice in the past two sundays just so they can go down there and do there work etc.

So Monday morning i called Severn trent water up again and explained the situation, and also advised them about the manhole that BT have had a water tanker removing water from who also think there is a leak. They then claim there is no leak and that my water meter is faulty and they would have to replace it. They are due out to replace it on Tuesday.

Today i've finally received a bill from them (the first one since moving in) and its only for £44, surely that can't be correct as i would expect more. I'll get this paid, however i'm going to send a complaints letter into them as i have the following points to raise with them as well:-

1. If my meter is faulty how were they billing the previous owner for the last 7 years?

2. If the meter has actually been faulty for the past 6 months how the hell can they actually give me an accurate bill for usage?

3. If they decide i owe them quite a bit of money there going to probably expect it to be paid straight away.

4. I feel that there incompetence has dragged this issue alot longer than needed.

Has anyone else had similar issue with there water supplier or able to offer any advice?

Also, every meter reading i've taken has also been photographed for proof if needed, i'll also be able to send these with a complaints letter for evidence :)

Thanks,

Darren
 
bt man holes are empty using gully sucker all the time mate, the manhole will be before your meter so any leak wont be your issue, the water in the manhole will more likely be a leak from a drain than fresh water supply
 
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