Yeah I guess. I've been with them from way back when they were called Cable London and even then they were shite. I remember paying £9.99 for a boxing match on PPV and the it only came on in the 9th round. When I called to complain (and by that time the fight was over, KO in the 10th round) I was told no refund as I got to see the knock out!!
That really pushed me into learning how to mod boxes and I got my share back that way as I've only gone back to paying for a full package since N3 came out but BB was free lol