BBc's The One show - sale of Goods Act.

Just been watching the one show and on about the sale of goods etc. and they have prepared 2 letter templates for consumers to use.

1st one is for if you bought something less than 6 months

2nd is for item more than 6 months.

the story they used on tv was a faulty xbox from game after 18 months and game tried to fob them off, but obviously when the BBC got involed they changed their mind and resolved the issue.


Don't be fobbed off: Sale of Goods Act - letter download

The One Show Team | 15:14 UK time, Friday, 3 July 2009

Tonight, Dom Littlewood helped One Show viewers Suzanne and Chris Hodder. The couple's games console was faulty, but they couldn't convince the high-street retailer that sold it to them to give them a replacement.

When Dom informed the retailer that the Sale of Goods Act did apply in this case, the company agreed to replace the Hodder's faulty console with a new one.

If you buy goods from a trader, the Sale of Goods Act says they must be:
Of satisfactory quality - the product you buy should be reasonably reliable.
Fit for purpose - it should perform the function you bought it to do.
As described - it should be exactly what the trader told you it was.

If something you buy doesn't meet these standards, and you return it to the seller quickly, you're entitled to a refund, replacement or repair.

I have edited this post as the bbc has been in touch about a copyright on the templates and they want you to use there website found here

BBC - Consumer: Don't be fobbed off: Sale of Goods Act - letter download

The letter templates are found just below video.

Sorry to edit your post KRUGER

Mickie

awesome far too many people are fobbed off by companies, sony spring to mind, with ps3's faulty at 13 months, something that expensive should be replaced or repaired free of charge imo!!

What programe opens this as none on my comp will open it.

Kind regards Ashes

ashes said:

What programe opens this as none on my comp will open it.

Kind regards Ashes

Click to expand...

You need winrar mate.

this will open them files and it's a free download

jZip - a free WinZip alternative

hey mods any chance this could a sticky? or put in downloads? handy to have.

thanks this might just come in handy

Great post pal, rep given

im all for this with manafacturers fobbing every one off....but you got to feel a bit cheesed off if your a small independant retailer.......i work for a small independant retailer and this just causes us grief as manafacturers and suppliers just stick there fingers up at us when items go out of warranty, which leaves the company i work for out of pocket.....even though its not the consumers fault or the shop.....its down to the manafacturer....they have got away with shite like this for too long.....its about time manafacturers started suppporting small independants again........

just my 2ps worth

Thanks Kruger Will be using them for sure. My Daughter got an IPod- nano for Christmas and the locating pins for inserting into to Docking Station came off, she was told it was miss use but you can only plug it in or take it out of a dock and having the correct locator fitted should be fine.
Store where purchased and IPod Shop both refuse to repair so all that money wasted.
See how we get on with these forms now or will be writting ti the One Show myself
Cheers Mate

Worth keeping on file.

I had a monitor bought for me as a gift from PC World. 14 months later it broke. I had a right game getting them to take it back and get it fixed. Gotta keep on at them untill they relent !

as already pointed out whilst the sales of goods act is good for the consumer, i suspect it is another story for the retailer. The sales of good act should have something in place where the company that produced the goods have to make good the item in question, or accept it back through the retailer.

Speaking to someone who owns a small electrical outlet they said that it is near impossible getting the companies to take back faulty stock out of Waranty. which would mean in this case they would have to burden the cost.

Useful info - stickied !

Thats good info m8.

cheers for the info. a lot of big companies get away with far too much

Is this right

'The law also says I have six years from the date of purchase to claim damages for faulty goods'

that a very long time i thought it was 2 years

it all depends m8,

just you bought a fridge for £100 then for the price you payed then for the item might not be exepcted to last that long.

however if you payed 2k for a fridge then you would expect it to last longer than that so then it is possible for upto 6 years only 5 in Scotland to take up issue with the retailer.

smcsmc said:

Is this right

'The law also says I have six years from the date of purchase to claim damages for faulty goods'

that a very long time i thought it was 2 years

Click to expand...

that is the limit for bringing a court case in England and Wales (five years from the time of discovery in Scotland's case). An item only needs to last as long as it is reasonable to expect it to, taking into account all the factors.

While its a great idea, and considering I work for for a major retailer superstore its gonna make my job 10x harder due to this letter !

And I hate to say it considering the Credit crunch were in proberly will end up closing it down.

Its a nice idea that if your product is not working or fit for its purpose to simply go back to the place and get a new one or full refund but its the company that takes that direct hit, not the manufacturer and we dont even get our money back in most cases or times !

This is why when I get people approaching me saying this electrical item is no longer working I clearly state its the manufacturer that will repair or replace it for you and you have to contact them directly yourself, this obviously leeds to a petty debate/argument since the customer never wants to do this.

The point im making is this letter only makes matters worser not only for smaller businesses but for bigger as well !
imagine someone buys a laptop and crashes it since they download a virus are they now entitled to come back to the store 11 months later and get a refund of £499 when there laptop only now cost £399.99 ?

Theres a new law apparantly passed which I need to double check on but the sale of goods act may apply to items within 2 years purchase not just 12 months.

I had a customer who brought a dell laptop, almost 2 years old and she insisted to my fellow worker to fix her laptop for her free or replace it, he just told her we dont even repair laptops in the store and you would have to contact dell.... turns out she did but dell said its gone over 12 months so no can do/ ended up going to watchdog/consumer affairs etc etc and she got it replaced from our store and I was like wtf ! irony is she dropped the laptop and cracked the screen herself.

This is why were in a recession and why so many companies small and big are closing down....

Soz about the rant lol

roud:

made a sticky