dyson customer service.

sargie

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Just a post about fantastic customer service which tbh left me gobsmacked.

i rang dyson this morning about a dc05 ive had for around 18 months. spoke to a woman on there who took my details name adress phone number etc. she then asked me my problem i explained that two parts of the hoover had broken.

one piece on the hose and the actual carry handle on the body both pieces which genuinly broke from normal use. and i was waiting for sorry years warranty is up or yeah you can buy new ones. somthing along those lines.

Instead she said no probs ill send those out in the post to you is there anything else i can help you with? i replied erm er no thats all.

she then asked if i was happy with that. and i simply said yeah thats fantastic.

all that in a simple 10 min phone call.

what a refreshing change eh no hassle just great customer service.
 
yes i had that too they are very good
nt hell needs to be like them give me new box :eater:
 
yes, I recently had the same problem with the hose. It was great customer service, I told them that I needed it replaced and they checked my details on the computers at there end, and that was it. She said that she'll send it out, and I got it in the next working day! Simple and easy!
 
nthell could learn a lot from them on customer relations
 
I had to use dyson cs service about 2 years ago, and the service was excellent, glad to hear they are keeping it up.
 
Similar thing happened with us - a tube snapped, while using that zorb carpet cleaner attachment. They just sent me a new one - I was speechless.

Perhaps if everyone phoned up we could get enough bits to build a complete system. Maybe some kind of dual head device.
 
i must say dyson are very good we have 2 hoovers and 1 dyson washer they have excellent enginners
 
Dyson should have excellent customer service with the amount of times their products break. They obviously build in the cost of replacement parts in to the purchase price.

Fair play to them however for replacing broken parts no-questions asked.
 
panasonic

i bought a panasonic upright cleaner 2yrs ago and not had to get it repaired thats quality
 
anyone got dyson phone number ??? i need a new wheel for a dc01

edit......

its ok i got it off site (free phone number aswell) did not offer me the parts for nothing but i am v appy with the price,
 
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