Moneywise Customer Service Survey Results - Car Insurance

Moneywise Customer Service Survey Results - Car Insurance



Price is likely to be your most important consideration when deciding who to insure your car but you also need to be confident that if you claim you will be treated fairly and that the claim will be managed smoothly.

So before you renew - or switch - find out how Moneywise users rated the service of their car insurer in the Moneywise Customer Service Awards.

Company Claims Process
Were you treated
fairly Value for Money
Overall

LV= 9 8.9 8.5 8.3
(253 votes)
Saga 7.9 7.8 8.3 8.3
(290 votes)
Sheila's Wheels 7.3 8.5 8.2 8.1
(114 votes)
Churchill 8.9 8.6 8 7.9
(249 votes)
Post Office 8.5 7.7 7.8 7.9
(76 votes)
RIAS 8.1 8.1 7.8 7.9
(63 votes)
Swiftcover 8.1 7.8 8.1 7.9
(152 votes)
Tesco 8.1 8 7.9 7.9
(147 votes)
Zurich 8 8.1 8.1 7.9
(131 votes)
Direct Line 8.5 8.4 7.8 7.8
(333 votes)
HSBC 8.3 8.7 7.4 7.8
(32 votes)
AA 7.8 7.6 7.9 7.7
(166 votes)
Admiral 8.6 8.6 7.8 7.6
(185 votes)
Esure 8.6 8.5 7.6 7.6
(141 votes)
Norwich Union (now Aviva) 8.4 8.3 7.8 7.6
(185 votes)
Swinton 8.5 8.2 7.5 7.5
(110 votes)
Endsleigh 7 7.4 7.8 7.4
(47 votes)
More Th>n 8 8.1 7.8 7.4
(144 votes)
Axa 7.3 7.6 7.3 7.3
(59 votes)
Privilege 7.5 7.5 7.5 7.3
(67 votes)
Kwikfit 9.7 9.7 6.9 7
(44 votes)

* results only include companies with a sample size over 30 people

| Moneywise

Nice to see LV at the top of the list as I just insured with them.

They were over 25% less than my previos insurers premium.

Hopefully I can keep a clean sheet as next year will be 40 years NCD. Pity they only take the last decade max.

LV Messed up my insurance one year. Me and my dad both have the same name, and because of this they decided to remove me and leave my dad on with out telling anyone


Didnt find out until a week later when the cert came and it was completely incorrect.