iPod Help Needed

Kryton said:

The little ones must be very clever as you have to enter the old password before you can change it or go through the whole reset "my password" which involves opening emails etc....
are you sure your mother in law is entering it properly?...apple id passwords are case sensitive so maybe she is entering a lower case letter when it should be upper case?
However if you cant remember the security questions then it's either a long talk with apple or set up a new apple id.

Click to expand...

mark5476 said:

Hi all my mother in law has the apple ipod touch and after letting the little ones play with it she now has a problem.
It seems that somehow her apple id password has been changed which shes unable to log into to change it also the security questions asked to get access into wasn't answered by her, the questions asked she doesn't know the answers to is there anyway to get access to this or is it a long call to apple to sort?

Click to expand...