iPad a bit of help please

chadda

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on the wife's iPad for some reason she can facetime the family but they cant facetime he back ?
comes up is not available for facetime ------ now she is convinced she hasn't changed something
or clicked on anything mmmmm ----- anyone know why this would happen
 
Status is probably set to offline in settings./

Cheers m8. Looked in the settings Where is the status setting is it in the the FaceTime app ?

She can send and receive emails and can send and receive iMessage
 
Yes, look in the facetime app settings. should be under 'you can be reached by facetime at' Check those settings :)
 
Yes, look in the facetime app settings. should be under 'you can be reached by facetime at' Check those settings :)

Yes that looks right her email address is there ? Can i delete facetime and reinstall
It ?
 
check the blocked list(settings/facetime), see if she has accidently blocked her family
 
All sorted now thanks guys for your inputs she had turned her location off
Haha cheers
 
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