sorry digidude, i arranged for your parcel to be collected from mine on Monday and delivered via courier DHL.
i used parcel2go as i have used these 7 times before.
this will be the last time i use them.
i spoke with some one yesterday at 4pm asking where the driver was, the reply "it ain't 5:30pm yet" "you have to give us till 5:30pm, before you complain about failed collection"
at 5:32pm, i phone up, phone lines are closed after 5:30pm
no live chat on site either.
i get an email later on, saying collection will be made on 21st.
again, 4pm i phone up, and again, i get told that i have to wait till 5:30pm before i can report a failed collection. so i said that the lines close at 5:30pm, and the answer was "yeah i know"
i was then told that the courier tried to collect on Monday and knocked on my door but no answer, so i told him to stop lying.
1) i don't have a knocker on my front door, and to get to my front door, you need the combination on the digital lock on the fire door separating my door from communal hallway.
2) the communal door is on cctv (fitted by myself) and no-one approached during them times.
i explained these facts to him.
he just insisted that the courier will be there in the next hour or so.
FECK ALL
i have emailed them again, telling them i have wasted 2 full days sat in waiting for this courier to arrive, and that i want 2 written apologies one to myself, and one to eurosky for the failed collection and delivery.
i will never use these again, fecking ******s.
i used parcel2go as i have used these 7 times before.
this will be the last time i use them.
i spoke with some one yesterday at 4pm asking where the driver was, the reply "it ain't 5:30pm yet" "you have to give us till 5:30pm, before you complain about failed collection"
at 5:32pm, i phone up, phone lines are closed after 5:30pm
no live chat on site either.
i get an email later on, saying collection will be made on 21st.
again, 4pm i phone up, and again, i get told that i have to wait till 5:30pm before i can report a failed collection. so i said that the lines close at 5:30pm, and the answer was "yeah i know"
i was then told that the courier tried to collect on Monday and knocked on my door but no answer, so i told him to stop lying.
1) i don't have a knocker on my front door, and to get to my front door, you need the combination on the digital lock on the fire door separating my door from communal hallway.
2) the communal door is on cctv (fitted by myself) and no-one approached during them times.
i explained these facts to him.
he just insisted that the courier will be there in the next hour or so.
FECK ALL
i have emailed them again, telling them i have wasted 2 full days sat in waiting for this courier to arrive, and that i want 2 written apologies one to myself, and one to eurosky for the failed collection and delivery.
i will never use these again, fecking ******s.