Hardware Western Digital Ext. Drive severe problem

orr971

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Hello there. Please read this and help.

I have a question about a problem I had with a WD My Book Essentials 1TB. I bought 2 of them (me and my brother). It was 3 years ago but I we almost didn't use them at all. We used them once in a while to back up TV shows and stuff, mainly for backups.

After a while, mine stopped working properly. My PC didn't recognize it when I plugged it or it took a while until it popped up. Lately it has been going really crazy. I plug it and it comes up but it doesn't load anything that's inside until a long time after. Sometimes it makes the whole PC stuck and I have to restart.

The thing is, today the same symptoms started to appear in my brothers HD today. The PC recognizes that a hardware is plugged but the hard drive just doesn't come up! Even after a long time of waiting.

So, the reason I'm here telling this is that I need to know what to do. I think that WD owes us some kind of compensation for this even though the warranty is over. We bought to the same day from the same place (B&H New York) and they both stopped working and in the same way, what leads me to conclude that the product is probably damaged.

What do you think?

ImageUploadedByTapatalk1409511325.735076.jpg
 
the drive will spin if the power connector is connected, it wont transmit the data if the data connection is not connected properly.
 
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