Hi guys!
I am not able to get the Al Jazeera sports channels on my TM5402 running patch 117.
The frequency is 11296 - 27500 - H and it seems like I can't receive it when I could with same dish on tm5400 super.
Can someone advise?
Thank you.

Have you tried deleting tp then re adding it and rescanning.
Make sure you are on 13e.
Also try 11305 H 27500

Thanks for your help Manic. I have deleted the TPs with no good quality/feed and tried your frequency and the one I mentioned with no changes. It still give me a red bar on level and quality.
PS I am on advance search menu as well.

Either dish is misaligned or uslas not entered correctly?
Is the rest of 13e ok?
If so reload older patch and try again.

Hi Manic.
I have deleted all TPs with bad frequency on Hotbird. I used to have patch 112 on my tm5402 and had similar problems so today I decided to go with patch 117 to see if there were some improvements.
It looks like I cannot received some transponders with this model. Why? I don't know. Most of the channels open fine (polsat, nova, bis, cyfra) but I struggle with orange france and JSC sport channels.
I even did a blind search with 1ghz progressive scan and I have tried PID searches too as well as adding new TPs manually.

make sure dish is not misaligned m8

on patch 117 JSC sports 1-10 on 13e work fine m8

Your lnb may need slight skewing.

Hi i have a tm5402 i get the JSC sports channels on hotbird only prob is they are scrambled i have applied latest patch from download center (Phantompatch-TM5402HDCI_ALL_118p_16-03-2012) but nothing happens what could i be doing wrong?

JSC are encrypted channels and the patch will not open them, time for you to google cccam.

thanks. As I said I have cccam but I cannot get the transponder. So even if I can open the package I still need to receive the channels first. Funny enough I could receive them with the tm5400 super. Which was why it prompted my original question. I will see if there are any changes when I receive the DM600 as I sold the TM5400 super some time ago.
If I can receive the channels I will let you know and If I don't I will make sure that the installer comes to realign/check the dish/lnb.