Did you get a reply to the email you sent them ?

i phoned them this morning and they wouldn,t do mine i have multiroom so i tried to get it activated on 2nd box upstairs which is allready a HD box, but they wouldn,t do it, i told them if that was the case it should say on there web site, told them it was miss leading and wrong.
they wouldn't give in i tried they wanted £49.95 told them to feck off a pay enough each month anyway.

Originally Posted by Tamarc

Did you get a reply to the email you sent them ?

Nope, not yet.

Originally Posted by Napster

i phoned them this morning and they wouldn,t do mine i have multiroom so i tried to get it activated on 2nd box upstairs which is allready a HD box, but they wouldn,t do it, i told them if that was the case it should say on there web site, told them it was miss leading and wrong.
they wouldn't give in i tried they wanted £49.95 told them to feck off a pay enough each month anyway.

What about phoning back and trying to speak to someone else? Probably say no again but you may just get that one person who may sort it for you.

to be honest m8 i can,t be bothered it took the first chap i spoke to 10mins to find the offer he didn,t even know about it.

Originally Posted by Napster

i phoned them this morning and they wouldn,t do mine i have multiroom so i tried to get it activated on 2nd box upstairs which is allready a HD box, but they wouldn,t do it, i told them if that was the case it should say on there web site, told them it was miss leading and wrong.
they wouldn't give in i tried they wanted £49.95 told them to feck off a pay enough each month anyway.

Same experience I had calling them up though the nice lady on the other end of the phone knew about the offer straight away and as soon as she looked up my account said that it didn't apply to second box. For me it would be £99 as I my second box is not HD.

I have applied on the web site anyway and paid my £20 which virgin have yet to take of my cc, see what happens.

I have to say I find their customer service absolutely terrible, even when you have a genuine gripe the attitude is just 'I couldn't care less'. Trouble is Sly were just as bad when I was with them!

A.fter two phone calls,they agreed to activate one of my two vhd boxes,guess what ? said thats all done for you sir,can i help you with anything else ? what a joke,thing aint been activated at all.

Just had this email has to be an automated service

Dear Mr ******,


Reference 35150865




We're delighted that you've decided to take another service with us.


We're pleased to say we can give you a special bundle offer of <input offer e.g. 2 for £20>, saving you even more money than you thought on your Virgin Media services. We'll be in touch again soon to confirm everything in a letter, but in the meantime, and if you need any help along the way, give us a call on 0845 454 1111*, or for free on 150 from your Virgin Media phone.


By taking another service your new 12 months contract covers all the services that make up your bundle offer at the new monthly charge we've agreed. Your new charges will start from your next bill. And just so you know, all the other terms and conditions of your original contract stay exactly the same.


If you decide to change your mind within the first 7 days, simply fill in and return the 'Right to Cancel' form tucked away with your letter coming in the post and you can return to the way things were before. Your new additional service is also covered by our 28 day money back guarantee, so it you're not entirely satisfied with your new service, just give us a call. Not that we think you'll want to, of course!


Your Installation
We're sending one of our technicians round on <date> between <time slot> to install your Virgin Media services. It should only take about two hours to get all the equipment up and running.


We hope you'll carry on enjoying all the benefits of being a Virgin Media customer and can't wait to look after you again this year.


Kind regards,


The Virgin Media Team

Originally Posted by Trabbs

I have to say I find their customer service absolutely terrible, even when you have a genuine gripe the attitude is just 'I couldn't care less'. Trouble is Sly were just as bad when I was with them!

thing is sometime you do get someone who speaks english, and know's what they are on about, abit far and between but it does happen.

Just had VM phone and say "they could see I already had the V HD box and the email was sent out in error".
So they have sorted that from there end and I should get access to the HD channel within the next 24 hrs.

I also mentioned me dads and they sorted that there and then as well.

Result!


Just had this email also.


Dear ,


Hi there,


You’re in! Thanks for placing your order with Virgin Media we have now actioned your request.


In the meantime, if you have any questions at all, just give us a ring on 0845 454 1111.*


* Calls cost up to 5p per minute from Cable landlines. 7p connection charge applies to all chargeable calls made by Virgin Media customers. Calls from non-cable lines may vary.


Kind regards,


The Virgin Media Team